Returns & exchanges

Returns
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 30 days, accompanied by a sales receipt.

 

Conditions
All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags. Please note used merchandise will not be accepted for refund or exchange unless defective.

If you receive an item which is damaged, please contact us immediately.

 

Sale items
Please be aware that products purchased on sale cannot be returned, unless they are incorrect or faulty.

 

Refunds
Once your order has been received by our warehouse and complies with our Returns Policy, a refund will be issued via the original payment method. Additionally, you will receive a refund confirmation email.

Returned items will be refunded excluding the original cost of shipping and can take up to 14 working days to process. To read the returns policy in its entirety please click here.

 

Return address
Boutiquesochic
7 Chicksand Street
E1 5LD
London